Technical Support Engineer

Overview

We're looking for a Technical Support Engineer to join our Customer Success team. In this role, you'll be responsible for providing high-quality technical support to our customers, helping them troubleshoot issues, optimize their configurations, and maximize the value they get from our cloud computing platform.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues
• Document solutions and maintain knowledge base articles
• Identify common issues and work with product and engineering teams on improvements
• Provide onboarding and training support for new customers
• Monitor customer health metrics and proactively address potential issues
• Participate in on-call rotation for critical customer support
• Coordinate with other teams to resolve complex technical problems

Requirements

• 2+ years of technical support experience, preferably in cloud computing
• Good understanding of cloud infrastructure concepts and technologies
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication abilities
• Customer-focused mindset and approach
• Basic programming or scripting knowledge
• Ability to work in a fast-paced, changing environment
• BS in a technical field or equivalent experience

Benefits

• Competitive salary package
• Comprehensive health, dental, and vision insurance
• Fully remote work option with flexible hours
• PTO policy and company holidays
• Home office stipend
• Professional development opportunities
• 401(k) program